Pheno Geno Roses – Webshop

Order information for Pheno Geno Roses Shop

Shipping time

NL                                      2-5 days

BE, DE                               3-8 days

Zone 1                              3-10 days

Zone 2                              5-15 days

Zone 1: Luxembourg, Denmark, France, Italy, Austria, Spain, Sweden

Zone 2: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic, Bosnia & Herzegovina, Cyprus, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, UK, San Marino, Serbia, Belarus, Switzerland

Shipping time can increase during bad weather conditions.

Orient yourself in advance

For a good choice it is important that you orient yourself well. No other plant family has as many different applications, flower shapes and hues as the Queen of Flowers. We find roses in beds, as ground cover, as shrubs or as climbing roses against a wall, fence, pergola or even in a tree.
Of course you can also orientate yourself in our web shop where you can find a photo and information about color, scent and height of all roses. The varieties from the catalog are in stock as standard. There are often more types available. If interested, please inquire about this.

In our shop only roses on bare root

Via our web store we only deliver roses on bare root, in other words cut rose bushes without pots and soil. These roses come straight from the nursery; they are dug up in the fall and then pinned up: ready for shipment and planting in your garden. The bare root season runs from mid-October to mid-April. You can order or reserve bare rooted roses throughout the year; however, they are only delivered from mid-October to mid-April.

As indicated, the delivery of roses with bare roots starts from 15 October. The bare root season ends around April 20. You can indicate when you wish to receive the roses. We will not send the roses in frost.
Because we ship to all countries in Europe, we take the weather conditions in the different countries into account in our shipping schedule.

Security of supply. It is possible that certain roses on bare roots are not available upon delivery. E.g. due to drought or frost. We will always contact you in advance for a possible alternative.

  • Shipping costs. For orders that we have to ship, we charge, depending on the size of the order, a minimum of € 8 for shipping. For the rates at home and abroad. 
  • Invoicing and payment.  After you made your order you have to pay by website. If you check out you can choose several payment options. Payment by Klarna afterwards soon possible. 
  • Cancel or return order. We consider an order as a reservation; this can be withdrawn up to the date of shipment, by telephone or by e-mail and at no cost. If the roses have been sent (in the meantime), you can revoke the order within a period of 7 days, provided that the package is unopened, the roses in the original packaging are kept cool and we have been contacted by phone or by email prior to shipment. The shipping costs for the return are in that case for yourself. 
  • Complaints. If the roses are not received in good condition due to transport damage or other causes, please contact us by telephone or email as soon as possible. We will undoubtedly come to a satisfactory solution on your part and without any costs. See also the special webpage about warranty and complaints.
  • Warranty. It is possible that certain bare root roses are not available upon delivery. For example due to extreme- drought or frost. We will always contact you in advance for a possible alternative.