Pheno Geno Roses – Webshop

Terms and conditions for Pheno Geno Roses Shop

Welcome to Pheno Geno Roses! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before placing an order.

  1. General Information
  • The Pheno Geno Roses webshop is operated by Pheno Geno Roses B.V., located at Witveldweg 33, Grubbenvorst, NL.
  • We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.
  1. Ordering
  • By placing an order, you agree to provide accurate and current information about yourself for the fulfillment of the order.
  • Orders are subject to availability, and we reserve the right to decline or cancel any order for reasons including but not limited to the availability of the product or any pricing errors.
  1. Pricing and Payment
  • All prices are listed in € and include VAT, where applicable. Shipping costs are not included in the product price and will be added at checkout.
  • Payment must be made in full at the time of purchase via accepted payment methods, which include [Credit Card, PayPal, IDEAL etc.].
  • We reserve the right to change our prices at any time without notice. However, changes will not affect orders that have already been confirmed.
  1. Shipping and Delivery
  • We currently ship to all European countries with different shipping rates depending on the destination and the number of items ordered. Estimated delivery times will be provided at checkout, but delays may occur due to factors outside of our control.
  • Shipping costs vary by region:
    • The Netherlands: €8.00
    • Belgium & Germany: €14.00
    • Rate Zone 1 (e.g., France, Italy): €20.00
    • Rate Zone 2 (e.g., Finland, Ireland): €35.00
  • Customers are responsible for any customs fees or additional taxes that may apply outside of the EU.
  1. Returns and Refunds
  • Due to the perishable nature of our products, we accept returns only for damaged or defective plants. You must contact us within 48 hours of receiving your order to initiate a return or exchange.
  • If a return is approved, a refund will be processed within 10 business days, and credit will be applied to your original method of payment.
  • We do not accept returns for reasons related to a change of mind, personal preference, or improper planting conditions.
  1. Product Quality and Care
  • Pheno Geno Roses takes pride in delivering healthy, quality plants. We include planting and care instructions with each order and are not responsible for plant health issues due to improper care or unsuitable environmental conditions.
  1. Limitation of Liability
  • Pheno Geno Roses is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or the inability to use them, including but not limited to environmental factors, pest issues, or improper handling.
  1. Intellectual Property
  • All content on our website, including but not limited to text, graphics, logos, and images, is the property of Pheno Geno Roses or its licensors. Unauthorized use of this material is strictly prohibited.
  1. Governing Law
  • These Terms and Conditions are governed by and construed in accordance with the laws of The Netherlands. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in NL.

For questions or assistance, please contact our customer service team at info@phenogenorosesshop.com. Thank you for choosing Pheno Geno Roses. We look forward to helping your garden bloom!